If you are returning any goods for exchange, we are not responsible for the carriage back to us or the postage back to you again, please consider this when changing your mind. All returns must be organised within 21 days of receiving your order. Goods may only be returned undamaged, so please take care when you inspect them or try them on for size (this also includes the packaging where it forms part of the goods, for example, boxed garments and gift items). You must ensure that you return the original undamaged packaging along with the item’s you are unhappy with.
Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)
Any items that we deem unhygienic will not be processed so please clean faulty goods if returning them.
Please note that if items are returned you should ask for proof of postage from your post office as we reserve the right to refuse a refund if an item is lost whilst being returned. Any item bought online can also be returned instore within the terms and conditions of sale, just remember to bring along your receipt. Please note that returning goods is the responsibility of the customer (until we receive the goods) and the cost of returning goods must be covered by the customer.
We aim to deliver goods within a maximum time frame of no more than 21 days from receipt of order. If we are unable to do this, you will be contacted to make arrangements for any necessary refund to be issued.
Once the refund has been processed, please allow up to 4 days for it to appear in your bank. During Christmas please allow up to 14 working days for refunds to be processed